Shipping policy

Thank you for shopping with NeonTokyoVault. We’re committed to delivering unique products with care and transparency. Please review our shipping policy below so you know exactly what to expect when placing an order with us.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after your order is placed.

Once your order has been processed, you’ll receive a confirmation email with tracking details when available.

Order Modifications & Cancellations Orders can be modified or cancelled within 24 hours of placement by contacting us at neontokyovault@gmail.com. Once an order has been forwarded to our fulfillment partner, we are unable to make changes or cancel the order.

Please note:

Processing time is separate from shipping time
Orders containing multiple items may be shipped separately due to different supplier locations.
Fulfillment & Shipping Partners NeonTokyoVault partners with trusted suppliers to fulfill orders directly. Your order may ship from different locations depending on product availability. We work with carriers including USPS, DHL, and other regional postal services to ensure reliable delivery.

Shipping Times & Delivery Estimates

NeonTokyoVault partners with reliable global suppliers to bring you the best products. Because of this, shipping times may vary depending on your location.

Estimated Delivery Times:

United States: 7-12 business days
Canada: 10–20 business days
United Kingdom: 10–20 business days
Australia: 10–20 business days
Rest of the World: 12–25 business days

These are estimated delivery times and not guaranteed. Delays may occur due to customs processing, carrier delays, weather conditions, or high-volume periods.

Order Modifications & Cancellations Orders can be modified or cancelled within 24 hours of placement by contacting us at ninjawylie@gmail.com. Once an order has been forwarded to our fulfillment partner, we are unable to make changes or cancel the order.

Fulfillment & Shipping Partners NeonTokyoVault partners with trusted suppliers to fulfill orders directly. Your order may ship from different locations depending on product availability. We work with carriers including USPS, DHL, and other regional postal services to ensure reliable delivery.

Shipping Rates

Shipping costs are calculated at checkout based on:

Destination
Order size and weight
Shipping method selected

From time to time, NeonTokyoVault may offer free shipping promotions, which will be clearly displayed on our website.

Tracking Information

Once your order ships, you’ll receive an email with your tracking number (when available).

Please allow 2–5 business days for tracking information to update after shipment.

If tracking shows “delivered” but you haven’t received your package, we recommend checking:

Your mailbox or delivery area
With neighbors or household members
With your local post office or delivery carrier

PO Box & Military Addresses We ship to both PO boxes and street addresses. Please note that some carriers may have restrictions on PO box deliveries for certain products.

Customs, Duties & Taxes

NeonTokyoVault is not responsible for customs fees, import taxes, or duties that may apply to international orders.

These charges are set by your local customs authority and are the responsibility of the customer.

Incorrect or Incomplete Address

Please ensure your shipping information is accurate at checkout.

NeonTokyoVault is not responsible for:

Orders delivered to an incorrect address provided by the customer
Packages returned due to incomplete or invalid addresses

If an order is returned to us, reshipping may require an additional fee.

Undeliverable Packages If a package is returned to sender due to an incorrect address, refusal of delivery, or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.

Shipping Delays & Lost Packages

While we work hard to ensure timely delivery, shipping delays can occasionally occur.

Peak Season & Holiday Delays During high-volume periods such as holidays, sales events, or peak shopping seasons, processing and shipping times may be extended. We appreciate your patience during these times and will keep you updated on any significant delays.

If your order has not arrived within: